Dispatch still runs on email and phone, so whoever holds the rate confirmation looks like the carrier. The window between dispatch and pickup is where loads get stolen and double brokered. CertifiedLoads closes it: the carrier and driver you assign are the only ones that can engage the load.
The stretch between dispatch and pickup, where a load is most exposed.
From dispatch to pickup, the load answers only to the carrier and driver you assigned. That is the window we close.
Completely normal. This is how nearly every load in America moves, and it is the last moment anyone is actually watching.
A compromised inbox, a forwarded rate con, a load re-posted by a stranger. Nobody downstream can tell the difference.
Under the CertifiedLoads workflow the stranger was never authorized, nothing is visible to them, and the handoff clears on record.
If a carrier's inbox is compromised tomorrow, our piece of the chain does not move.
Vetting checks paper. Clearing controls the load. You need both. The handoff is the part still left open.
It does not matter whether a broker moves your loads, a board finds your trucks, or your dispatch is a direct email. Every one of these paths runs through the same unguarded stretch. That is nobody's negligence: the whole industry inherited a dispatch process built on email, and fraud industrialized around it.
You never meet the truck that hauls your freight. Not because anyone is careless, but because the handoffs in between still run on email.
Good brokers vet carriers hard. The exposure is not their diligence, it is the window after dispatch that nobody in the industry can close today.
The board shows you a carrier profile. It cannot show you who is holding the rate con an hour after you post.
Direct feels safer. It is one compromised inbox away from the same theft, on either end of the thread.
Loads reach you by email, and the same email is how someone else ends up hauling as you.
Five paths, one open window. Cleared, they all end the same way: the load answers to the carrier of record.
Book a walkthroughTell us how your loads move today, dealer to dock, and we will map where the open window sits in your chain and what it would take to close it. Free, thirty minutes, no strings, and no finger-pointing: this is a process problem, not a people problem.
Same lane, same carrier, same day. The only difference is what the paperwork can do, and who can see what.
Everything needed to take the load now lives in inboxes you cannot see. Whoever holds it looks like the carrier.
The load answers to the carrier and driver you assigned, nobody else. Documented. Certified.
Not another dashboard to babysit. Working software your team dispatches through, your carriers carry in their pocket, and your brand can wear. The rule underneath: one carrier of record per load, enforced.
Tender, commit, and clear loads from one board. Every load is locked to its carrier of record the moment you dispatch, and anyone else who tries is simply not authorized, logged and timestamped.
iOS and Android. Sensitive pickup details are visible only to the approved driver on the load. Everyone else sees nothing, because they were never authorized to.
Brokers and 3PLs run the whole workflow under their own name. Your customers see your logo. The clearing house does its work underneath.
Every handoff documented. Every handoff certified. Who was chosen, who engaged, who loaded, and every unauthorized attempt in between. Claim-ready, yours.
Not a diagram of a truck. The actual carrier-of-record view your team works in, where every load is locked to the carrier and driver you assigned.
The load answers to your carrier of record from the moment you assign it.
Anyone else, not authorized, nothing visible.
Every handoff leaves a clean, claim-ready record.
You keep dispatching the way you dispatch. The clearing house changes one thing: who a load will answer to, and who gets to see what.
Approve the carriers you trust. They become your certified network, your carriers of record.
Dispatch in the TMS and assign the carrier and the driver for the pickup. From that moment the load answers to them.
Sensitive pickup details are visible only to the driver the company approved. Anyone else: not authorized, nothing visible.
The load leaves with the carrier and driver you assigned, nobody else, and the whole exchange is on record.
How the authorization works underneath is the patent. In a walkthrough, you watch it happen on a live load.
CertifiedLoads is a layer, not a rip-and-replace. It sits between the systems you already run and closes the one gap none of them cover. If you build for freight, or carry its risk, there is room for clearing in it.
Offer your customers both through one integration, and cover the window your vetting can't reach. Vetting checks paper. Clearing controls the load.
One action, inside the board they use every day, and their loads answer only to the carrier of record. You keep the customer. We cover the handoff.
Give your book a lower-risk lane, discount what you can stand behind, and get a documented, claim-ready record on every handoff.
The fight against freight fraud runs through broker associations, cargo-theft networks, and the fraud programs they operate. CertifiedLoads is built to stand with that effort, and joining it is on our near-term roadmap.
The outlets covering freight fraud are how the industry hears about the fix. Coverage and event sponsorships land here as they happen.
Partner and press logos appear here once agreements are signed, never before.
Building in freight, working to make it safer, or carrying its risk? There is room to partner. Let's talk.
Become a partnerA morning on the board: loads committing, handoffs clearing, and every move by the wrong hands going nowhere: not authorized, nothing visible. Sample data, real behavior. The quiet lines are the product.
Cargo theft losses in one year. Nearly $725 million gone in 2025.
Source: Verisk CargoNet, 2025 annual analysis
Loads that move for anyone but the carrier of record.
Carrier of record per load. Ever. That is the whole point.
Dispatch to a documented, certified handoff, in under two minutes. The wrong hands never see a thing.
Sample data on screen. Real workflow.
iOS and Android. Built for the person actually standing at the pickup, not for a desk. We are finishing testing with live loads now. Tell us where to reach you and you will hear from us the day it ships, not a month later.
One email when it ships. Nothing else, and no list resale.
Shippers and brokers work in the browser. The app is for drivers.
No. CertifiedLoads works alongside your existing stack, and the white-label TMS is there if you want the whole workflow under your own brand.
A mobile app and a one time enrollment. Nothing to buy, no hardware. The carrier and their drivers download the app and enroll once, and from then on they stay certified to run the loads you assign them.
Vetting checks paper before dispatch. Clearing controls the load after dispatch, which is where theft and double brokering actually happen. You need both, and the handoff is the part still left open.
You require it. Dealers, shippers, and consignees tell their brokers and carriers that loads move cleared, the same way you already require insurance minimums. Your freight stops being the easy target no matter who runs the dispatch.
That part is patent pending and stays undisclosed in public, on purpose. In a walkthrough we show you the outcome on a live load: the wrong party never authorized, the right one cleared, the whole exchange on record.
A twenty-minute walkthrough, dispatch to pickup. Tell us how your loads move today and we will show you where the open window sits in your chain.
Effective July 8, 2026 · Last updated July 8, 2026
Certified Loads LLC ("Certified Loads", "we", "us", "our") operates the CertifiedLoads platform at certifiedloads.com, the CertifiedLoads mobile applications, and related services (together, the "Service"). This Privacy Policy explains what information we collect, how we use and share it, how long we keep it, how we protect it, and the choices and rights you have. It applies to visitors to our websites and to the shippers, brokers, carriers, dealers, and drivers who use the Service.
When a shipper, broker, carrier, dealer, or driver signs up, we collect the information needed to create and verify the account. This typically includes name, business name, business address, work phone number, work email, and role within the organization.
CertifiedLoads is a transport security platform. To operate the Service, we collect and process data related to loads, carriers, drivers, and pickup events. This may include load reference numbers, carrier authority details, driver identity fields provided by an authorized administrator, and timestamps and status records associated with the pickup and delivery flow.
When you use the Service, we collect basic technical information such as IP address, device type and identifiers, operating system, browser or app version, and activity and diagnostic logs used to maintain service integrity, secure accounts, and troubleshoot issues.
Where the Service includes location features, and only with the permissions you grant on your device, we may process location information associated with a pickup or delivery event to support the security and documentation purposes of the Service. You can control location permissions through your device settings, though disabling them may limit features that depend on location.
We collect any information you voluntarily provide when you contact us, request a walkthrough or early access, submit an investor or partnership inquiry, or respond to a customer support request.
We do not use the personal information you provide to the Service to train third-party advertising or marketing models, and we do not use it for automated decisions that produce legal or similarly significant effects about you without human involvement.
Our websites and applications use cookies and similar technologies to keep you signed in, remember your preferences, maintain security, and understand how the Service is used so we can improve it. We use strictly necessary cookies to operate the Service and a limited set of analytics tools to measure performance.
You can control cookies through your browser settings, and you can opt out of most analytics through your browser or the tool provider's controls. Blocking strictly necessary cookies may prevent parts of the Service from working. We honor Global Privacy Control (GPC) signals where required by law as a request to opt out of any sale or sharing of personal information.
We do not sell personal information, and we do not share personal information for cross-context behavioral or targeted advertising. We share information only with the parties who need it to operate a load on the platform or as described below.
We keep personal and operational data for as long as needed to provide the Service, meet legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. Verification and pickup records are retained as part of the evidence the platform is designed to produce and may be kept for the life of the associated account and for a reasonable period after. When data is no longer needed, we delete or de-identify it.
CertifiedLoads sends operational SMS messages to verified users (carriers, dispatchers, and drivers) to support load coordination and account security. These messages include one-time login verification codes, load tender notifications, pickup and delivery status updates, driver assignment alerts, and other time-sensitive operational notices.
Phone numbers are added to the platform by an authorized administrator, the shipper, broker, or carrier dispatcher, when a user account or driver profile is created. By providing a phone number to CertifiedLoads, the account holder represents that they have authority to enroll that number and consents to receive operational SMS from CertifiedLoads at that number.
Message frequency varies based on load activity. A driver may receive several messages per active load and zero messages on inactive days. Carrier dispatchers may receive messages each time a load is tendered to their company.
Standard message and data rates may apply, depending on your mobile carrier and plan. CertifiedLoads does not charge to send or receive SMS.
Reply STOP to any CertifiedLoads SMS to stop receiving messages from that campaign. Reply HELP for assistance, or email info@certifiedloads.com. After you opt out, we will send a single confirmation message and will not send further messages from that campaign unless you opt back in.
Mobile phone numbers and SMS consent data are not shared with third parties or affiliates for marketing or promotional purposes. Phone numbers may be processed by our SMS delivery provider (Twilio) solely to deliver the operational messages described in this section. No mobile opt-in data is sold, rented, or shared with marketers under any circumstance.
CertifiedLoads does not send promotional or marketing SMS. All messages sent through the platform are operational and tied to an active user account, load, or security event.
We use administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, and destruction, including encryption in transit, access controls, and activity logging. No method of transmission or storage is completely secure. If we become aware of a breach affecting your personal information, we will notify you and the applicable authorities as required by law and without undue delay. If you believe your account has been compromised, contact us immediately at info@certifiedloads.com.
Depending on where you live, you may have the right to request access to, a copy of, correction of, or deletion of personal information associated with your account, to opt out of the sale or sharing of personal information or targeted advertising (we do not do either), and to limit certain processing. You may also object to or ask us to restrict certain processing.
Send requests to info@certifiedloads.com. We will verify your request and respond within the time required by applicable law, generally within 45 days, and will tell you if we need more time. You may use an authorized agent to submit a request on your behalf, subject to verification.
Residents of California, Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws have the rights described above under those laws. We do not sell personal information or share it for cross-context behavioral advertising, so there is nothing to opt out of in that respect, but you may still exercise your other rights. We will not discriminate against you for exercising your rights. If we deny a request, you may appeal by replying to our response, and we will inform you of the outcome and, where applicable, how to contact your state attorney general.
Some data may be retained where we have a legal basis to keep it, including for fraud prevention, security, and regulatory compliance.
The Service may link to or integrate with third-party websites and services that we do not control. Their handling of your information is governed by their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy terms of any third-party service you use.
The CertifiedLoads platform is a business to business service and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.
Certified Loads is based in the United States and the Service is intended for use in the United States. If you access the Service from outside the United States, you understand that your information will be transferred to, processed, and stored in the United States under US law, which may differ from the laws of your location.
We may update this Privacy Policy from time to time. The "Effective" and "Last updated" dates at the top of this page reflect the most recent version. Material changes will be communicated by email or by a notice on the platform, and your continued use of the Service after the update takes effect means you accept the revised policy.
Questions about this policy, or to exercise a privacy right, contact:
Certified Loads LLC
info@certifiedloads.com
Effective July 8, 2026 · Last updated July 8, 2026
These Terms of Use ("Terms") govern your access to and use of the CertifiedLoads platform, websites, mobile applications, and related services (collectively, the "Service") operated by Certified Loads LLC ("Certified Loads", "we", "us", "our"). By accessing or using the Service, or by authorizing anyone to do so on your behalf, you agree to these Terms. If you do not agree, do not use the Service.
CertifiedLoads is a transport security platform for the transport industry. The Service helps shippers, brokers, carriers, dealers, and drivers coordinate and verify pickup events, document releases, and produce an audit trail for freight loads, including vehicle and automotive transport. The Service is provided on a subscription or access basis to business users and is offered as an evolving product that we continue to develop and improve.
You must be at least 18 years old and legally able to enter into a binding contract to use the Service. You represent that any business you register on behalf of is properly authorized to use the Service and that you have the authority to bind that business.
You are responsible for maintaining the confidentiality of your account credentials, for all activity that occurs under your account, and for promptly notifying us of any suspected unauthorized use at info@certifiedloads.com.
You agree not to use the Service to:
We may investigate, suspend, or terminate accounts that violate these Terms or put the integrity of the Service at risk.
The Service embodies proprietary and patent-pending methods. You agree not to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, or underlying methods of the Service, except to the limited extent that applicable law expressly permits despite this restriction. You agree not to access or use the Service to build, train, or benchmark a competing product or service, to copy its features or design, or on behalf of a competitor. Access granted for evaluation or a pilot is solely for your internal assessment of the Service.
You retain ownership of the information you submit to the Service. You grant Certified Loads a limited, non-exclusive, worldwide license to host, process, display, and transmit that information solely to operate, improve, and secure the Service, and to provide verification and reporting features to the authorized parties on a given load.
You are responsible for ensuring you have the right to share any information you submit, including information about employees, drivers, or third parties, and for complying with applicable privacy and data protection laws. You represent that you have obtained any consents needed to enroll the phone numbers and personal information you submit.
If you send us suggestions, ideas, or feedback about the Service, you grant Certified Loads a perpetual, irrevocable, royalty-free, worldwide license to use and incorporate that feedback for any purpose without obligation or compensation to you. Feedback is not your confidential information.
Certified Loads and its licensors own the Service, including all software, designs, trademarks, and content we provide, and all patents pending and granted related to the Service. Nothing in these Terms transfers any intellectual property rights to you other than the limited right to use the Service as expressly described.
The CertifiedLoads name, logo, and associated marks are trademarks of Certified Loads LLC. You may not use them without our prior written permission.
In the course of using or evaluating the Service, you may be given access to non-public information about how the Service works, including in demonstrations, walkthroughs, and pilot programs. You agree to keep such information confidential, to use it only to use or evaluate the Service, and not to disclose it to any third party without our prior written consent. This obligation does not apply to information that is or becomes public through no fault of yours, that you already lawfully possessed, or that you are compelled to disclose by law, provided you give us reasonable prior notice where permitted. Where a separate non-disclosure agreement exists between us, that agreement governs any conflict on this subject.
Access to the Service may be subject to fees. Fees, billing cycles, and payment terms will be described in the order form or ordering page that applies to your account. Unless stated otherwise, fees are non-refundable. You are responsible for applicable taxes.
The Service may integrate with third-party services (for example, telematics providers, ELD systems, insurance data providers, mapping, or identity verification vendors). Your use of those services is subject to their own terms. We are not responsible for third-party services or their content.
By providing a mobile phone number to CertifiedLoads, directly or through an authorized administrator on your behalf, you agree to receive operational SMS messages from CertifiedLoads, including verification codes, load tender notifications, pickup and delivery alerts, and account security notices.
Message frequency varies based on load activity. Standard message and data rates may apply. CertifiedLoads does not send marketing or promotional SMS.
You may opt out at any time by replying STOP to any CertifiedLoads SMS. Reply HELP for assistance, or contact info@certifiedloads.com. Opting out of SMS may limit your ability to use parts of the Service that depend on text-based verification or notification.
If you provide a phone number on behalf of another person (for example, a dispatcher enrolling a driver), you represent that you have authority to enroll that number and that the user has been informed they will receive operational SMS from CertifiedLoads.
We work to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted, error free, or available at any particular time. We may modify, add, or discontinue features, and we may perform maintenance that temporarily limits access. Features labeled beta, preview, or early access are provided "as is" for evaluation and may change or be withdrawn.
The Service is provided "as is" and "as available." To the maximum extent permitted by law, Certified Loads disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
The Service is designed to reduce the risk of impersonation and fraud at pickup. It does not guarantee prevention in every case and does not replace your own due diligence, insurance, or compliance obligations.
To the maximum extent permitted by law, Certified Loads and its officers, directors, employees, and agents will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost revenue, lost cargo, or lost data, arising from or related to the Service, even if advised of the possibility of such damages.
Our total aggregate liability for any claim relating to the Service will not exceed the greater of (a) the amounts you paid to Certified Loads for the Service during the 12 months before the claim arose, or (b) one hundred US dollars ($100).
You agree to indemnify and hold harmless Certified Loads LLC and its affiliates, officers, and employees from any claim, liability, damages, or expense (including reasonable legal fees) arising from your use of the Service, your content or data, your violation of these Terms, or your violation of any law or third-party right.
You may stop using the Service at any time. We may suspend or terminate your access if we reasonably believe you have violated these Terms, if we are required to do so by law, or if continued operation would pose a material risk to the Service or other users. On termination, your right to use the Service ends. Sections that by their nature should survive will survive, including No Reverse Engineering or Competitive Use, Your Content and Data, Feedback, Intellectual Property, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, and Governing Law and Disputes.
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict of laws rules. Before filing any claim, you agree to first contact us at info@certifiedloads.com and attempt to resolve the dispute informally for at least 30 days. If we cannot resolve it, you and Certified Loads agree that the state and federal courts located in Wyoming have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to personal jurisdiction there, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
You represent that you are not located in, and will not use the Service from, a country or region subject to comprehensive US sanctions, that you are not on any US government restricted-party list, and that you will comply with applicable export control and sanctions laws in your use of the Service.
Certified Loads is not liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, utility or network failures, and acts of government.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets. Severability. If any provision is found unenforceable, the rest of these Terms remain in effect. No waiver. Our failure to enforce a provision is not a waiver of it. Notices. We may provide notices to you by email or through the Service, and you may send notices to us at info@certifiedloads.com. Relationship. These Terms do not create any partnership, agency, or employment relationship between you and Certified Loads.
We may update these Terms from time to time. When we make material changes, we will notify you by email or by posting an updated version on the platform. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of the changes.
These Terms, together with our Privacy Policy and any order form or ordering page you agree to, constitute the entire agreement between you and Certified Loads regarding the Service and supersede any prior agreements on that subject.
Questions about these Terms can be sent to:
Certified Loads LLC
info@certifiedloads.com
